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Support

We're here to help. Reach out to us with any questions, issues, or feedback.

Contact Us

Response Time
24-48 business hours

Frequently Asked Questions

How do I report a bug or issue?

Please email us at support@reimaginedsoftware.com with a detailed description of the issue, including steps to reproduce it and any error messages you encountered.

What is your typical response time?

We aim to respond to all support inquiries within 24-48 business hours. Complex issues may require additional time to investigate.

Do you offer refunds?

Refund policies vary by product. Please refer to the specific terms of service for the product in question or contact us directly.

How can I request a new feature?

We welcome feature suggestions! Please send your ideas to feedback@reimaginedsoftware.com with a description of the feature and how it would benefit your workflow.

Before Contacting Support

To help us assist you more efficiently, please include:

  • The product or service you need help with
  • A clear description of your issue or question
  • Steps to reproduce any problems you're experiencing
  • Your device and operating system information
  • Any error messages or screenshots